AI

Leveraging Deep learning algorithms to derive powerful insights enabling real-time decision support and minimize risk and optimize operational performance

A wealth of tractability exists in the growing volumes of digital data as the ability to uncover granular detail becomes attainable.

Historically organizations depended on ‘hunches’ to make important and strategic decisions and ‘perceptions’ to understand customer’s attitudes. Advanced analytics is evolving to provide timely, relevant and accurate information to enable real time decision making not only for specialized users but also for all levels of employees within an organization. This enterprise-wide analytical capability has the power to provide a competitive edge to organizations.

  • Variety of statistical techniques from predictive modeling, machine learning, and data mining that analyze current and historical facts to make predictions about future or otherwise unknown events
  • Predictive models exploit patterns found in historical and transactional data to identify risks and opportunities

Cognitive Applications
Intelligent Communication Platform to Manage conversations across multiple channels to assist and automate communication

Have personalized one-on-one conversations
Nothing works better than a personalized conversation. Gone are the days of one for all marketing campaigns.

Interactive Chat

  • Deploy in your app or as a widget Supports voice, text and touch
  • Showcase videos and take NPS surveys

Conversational Analytics

  • Understand customer behavior
  • Measure performance of reps
  • Track metrics in real-time

Multiple Languages

  • Intelligent language detection Locale-specific customizations
  • Translation, transcription and synthesis