Infra Services

Our Technical Services are designed to extend and augment the SAP technical support services performed by internal technical staff in an organization – in a transformational model built to deliver reliable and qualitative results.

Configured to a client’s specific need, our TS scope of services encompass the full spectrum of SAP Business suite, SAP ECC5, SAP ECC6, MySAP™ ERP and R/3® technical support functions on a 24 x 7 x 365, part time or full time equivalent basis.

Mark9 Infotech’s wide variety of Technical Service offerings, Dedicated Remote Support Teams, and Asia-based Platinum-Level Consultants, with contracts flexible enough to create a price-point that can fit any requirement and budget.

Mark9 Infotech Support delivers the following TS services in a well-defined service level agreement framework either as a scheduled or ad hoc service.

BASIS SERVICES

Managed Services for SAP: Monitor, Optimize and Operate SAP systems at a lower costs.

The proper support and maintenance of the SAP Landscape (basis layer in the SAP system) is critical to the operation of your entire technological business solution.  We ensure that your SAP implementation and day to day running is being utilized efficiently to maximize your return on investment. We offer complete support services for the entire SAP portfolio.

Companies expect High Availability and continuity of their solutions, flexibility to quickly implement Changes and low Total Cost of Ownership (TCO).

Mark9 is one stop shop for SAP Managed services, with the industry best practices and experienced consultants. With Global Presence we make sure your SAP Infrastructure is monitored, optimized and operated around the clock to deliver the best performance.

SAP Managed Services Stack

Service Features

  • 24/7 Monitoring of Infrastructure and Applications
  • Best practices to optimize the Applications
  • Dedicated service operations
  • Technical Architect support on the fly
  • Reporting of Application performance and availability

 Service Portfolio

  • SAP Application Management
  • Database Administration and optimization
  • Performance Optimization
  • Security monitoring and fine tuning
  • Global Delivery Management

SAP Managed Services Stack Overview

Infrastructure Management Services

  • Hardware Support
  • OS Monitoring and Administration
  • Storage Administration
  • Network monitoring and administration
  • Backup and Recovery
  • Disaster Recovery Services

Application Management Services

  • Functional Support
  • SAP proactive Monitoring
  • Basis Technical Support
  • SAP User management and Security & configurations
  • User Interface design and management
  • Basis Disaster Recovery Services

SAP Upgrade & Migration Services

  • SAP Enhancement Pack upgrades
  • SAP Major Release upgrade
  • SAP OS/DB Migrations
  • Database release and patch upgrades
  • Unicode conversions
  • Support pack patch management

Services Operations Services

  • Helpdesk support
  • Delivery management
  • Operations management
  • Weekly status review meetings
  • Incident and change management

Your way to Mark9 Managed Services:

Assessment: Understanding your current situation and objectives, we run through with the systems, processes, to tailor a managed service package for you.
Planning: Layout a service delivery model that best suits your business, support tools etc.
Transition: Seamless transition of your current applications and infrastructure for managed services.
Optimize and Operate: A continuing process of optimizing your Applications for better performance and Stability of the Application.
We operate your SAP systems for the better availability.